Refunds and cancellations

Scope

This policy applies to paid assessments, clinics, build health reviews, and retainers described on this site. It does not cover software licences or products we do not sell.

Eligibility

Refund eligibility depends on whether work has started, whether a deposit was taken, and how close the cancellation is to a scheduled session.

Timeframe to request

Refund requests should be emailed to info@sysdevautomation.digital within 14 days of the billing event you dispute, or sooner if a scheduled clinic date is involved.

Full refunds

A full refund of fees paid is available if we cancel an engagement for reasons on our side, or if you cancel in writing before any intake interview, document review, or clinic preparation has begun and at least 7 days before a booked clinic date.

Partial refunds

If discovery or document review has started but the findings report has not been delivered, we may refund the unused portion after deducting time already spent at the agreed rate, documented in the cancellation note.

Non-refundable items

• Completed assessment reports and walkthrough sessions already delivered
• Clinic sessions that occurred as scheduled
• Retainer months already elapsed
• Third-party room or travel costs booked at your request and already incurred

Deposits

Some assessments require a deposit to reserve analyst time. Deposits are credited toward the final fee. Deposits become non-refundable once the intake interview is completed, except where we fail to deliver the agreed engagement.

Cancellation & rescheduling

Clinics may be rescheduled once without fee if you give at least 5 business days’ notice. Later reschedules may incur a 20% administrative fee. Assessments may be paused by mutual written agreement; extended pauses beyond 60 days may require re-scoping.

No-shows

If client participants miss a confirmed clinic or walkthrough without 24 hours’ notice, that session is treated as delivered for refund purposes. We will offer one courtesy reschedule at our discretion.

Work already started

Once we have accessed agreed systems or begun drafting findings, fees for completed stages are due. Unused future stages may be refunded or credited as agreed in writing.

Purchased materials

We do not typically purchase materials on a client’s behalf. If we do so with prior approval, those costs are non-refundable once ordered.

Refund process & method

Approved refunds are processed to the original payment method within 14 business days after approval. Bank processing times may add several days.

How to contact us

Refund and cancellation requests: info@sysdevautomation.digital · +8270655316 · 64-10,Hanjinjunggongeop,Bongraedong5(o)-gaYeongdo-guBusan+8270655316Korea